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No p on key board
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bill b va    Posted 03-01-2004 at 07:05:44       [Reply]  [No Email]

Subject: no p on keyboard
Take heart, anyone among you who believes you are technologically challenged, you "ain't seen nuthin'" yet. This is an excerpt from a Wall Street Journal article.
          1. Compaq is considering changing the command "Press Any Key" to
          "Press Return Key" because of the flood of calls asking where the
          "Any" key is.
          2. AST technical support had a caller complaining that her mouse
          was hard to control with the dust cover on. The cover turned out
          to be the plastic bag the mouse was packaged in.
          3. Another Dell customer called to say he couldn't get his
          computer to fax anything. After 40 minutes of troubleshooting,
          the technician discovered the man was trying to fax a piece of
          paper- by holding it in front of the monitor screen -and hitting
          the,"Send" key.
          4. Yet another, Dell customer called to complain that his
          keyboard no longer worked. He had cleaned it by filling up his
          tub with soap and water and soaking the keyboard for a day, then
          removing all the keys and washing them individually.
          5. A Dell technician received a call from a customer who was
          enraged because his computer had told him he was "Bad and an
          invalid." The tech explained that the computer's "bad command"
          and "invalid" responses ..... shouldn't be taken personally.
          6. A confused caller to IBM was having trouble printing
          documents. He told the technician that the computer had said it
          "couldn't find printer." The user had also tried turning the
          computer screen to face the printer - but that his computer still
          couldn't "see" the printer.
          7. An exasperated caller to Dell Computer Tech Support couldn't
          get her new Dell Computer to turn on. After ensuring the computer
          was plugged in, the technician asked her what happened when she
          pushed the power button. Her response, "I pushed and pushed on
          this foot pedal and nothing happens." The "foot pedal"turned out
          to be the computer's mouse.
          8. Another customer called Compaq tech support to say her brand
          new computer wouldn't work. She said she unpacked the unit,
          plugged it in and sat there for 20 minutes waiting for something
          to happen. When asked what happened when she pressed the power
          switch, she asked, "What power switch?"
          9. Another IBM customer had trouble installing software and rang
          for support. "I put in the first disk, and that was OK. It said
          to put in the second disk, and had some problems with the disk.
          When it said to put in the third disk, I couldn't even fit it in
          ." The user hadn't realized that "Insert Disk 2" implied to -
          remove Disk 1 first.
          10. A story from a Novell NetWire SysOp:
          CALLER: "Hello, is this Tech Support?"
          TECH: "Yes, it is. How may I help you?"
          CALLER: "The cup holder on my PC is broken -and I am within my
          warranty period. How do I go about getting that fixed?"
          TECH: "I'm sorry, but did you say a cup holder?"
          CALLER: "Yes, it's attached to the front of my computer."
          TECH: "Please excuse me. If I seem a bit stumped, it's because I
          am. Did you receive this as part of a promotional at a trade
          show? How did you get this cup holder? Does it have any trademark
          on it?"
          CALLER: "It came with my computer. I don't know anything about a
          promotional. It just has '4X' on it."
          At this point, the Tech Rep had to mute the caller because he
          couldn't stand it. He was laughing too hard. The caller had been
          using the load drawer of the CD-ROM drive as a cup holder and
          snapped it off the drive.
          11. A woman called the Canon help desk with a problem with her
          printer. The tech asked her if she was "running it under
          windows." The woman responded, "No, my desk is next to the door.
          But that is a good point. The man sitting in the cubicle next to
          me is under a window and his printer is working fine."
          12. And last but not least:
          TECH SUPPORT: "O.K. Bob, let's press the control and escape keys
          at the same time. That brings up a task list in the middle of the screen.
          Now type the letter "P" to bring up the Program Manager."
          CUSTOMER: "I don't have a 'P'".
          TECH SUPPORT: "On your keyboard, Bob."
          CUSTOMER: "What do you mean?"
          TECH SUPPORT: "'P' on your keyboard, Bob."
          CUSTOMER: "I ain't gonna to do that!"

bob ny    Posted 03-01-2004 at 15:46:13       [Reply]  [No Email]
whats tech support?

jf    Posted 03-01-2004 at 09:33:02       [Reply]  [No Email]
H#ll I could not even understand a word the support people at Dell say. Looks like they would at least get people who were proficient at pronunuciation of the english language.

Clipper    Posted 03-01-2004 at 07:31:50       [Reply]  [No Email]
And folks wonder why them poor tech support people ain't got no hair on their heads! LOL!!!

Mugway    Posted 03-01-2004 at 08:51:35       [Reply]  [No Email]
With the tech support going to different countries,the techs may think we have alot of dumb Americans.

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