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Country Discussion Topics
To add your comments to this topic, click on one of the 'Reply' links below.

Trust a car dealership?
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Zenia    Posted 11-30-2004 at 11:11:00       [Reply]  [No Email]
Remember I posted about my 1999 Tacoma? The dealership, based on the noise, said they thought it was the main bearings. The repair is $3,100.00. Another shop locally that services only Toyotas and has a good reputation would charge $1,800.00 and up.

I have a 5 year/ 60K power train warranty on the truck, but it is 6 years old. It only has 56K, however, and I have always, always changed the oil every 3,500 - 5,000 miles, it has never ever run low. So, the service department at the dealership says Toyota will work with me, maybe charge labor only not parts, IF their inspection shows that the truck has never run low on oil. Well, even though I know for a 100% fact the truck has never been abused, it seems like a mighty big IF anyway. He said an independent Toyota service rep would come out, if the bearings appear to have low oil abuse, to confirm it. How can the rep be independent? I have bought two Toyotas from the fleet manager, but I bought my last new Toyota (before the truck) when he worked at another dealership. I will be buying a Highlander or Prius hybrid in a matter of time, it is to the dealership's interest to work with me. The serviceman gave me assurances that Toyota wants customers to be happy, blah blah blah and considering the circumstances (low miles), that even though I am one year out from the warranty end, they will work with me... He said he has a 99 Tacoma as well, but his has 85K on it, and he has had no problems. I have owned 4 Toyotas and a Honda, never had trouble until now. Well, the Honda didn't last long, I drove it off a cliff but that's another story....

Clear as mud? I made an appointment for next week, I have a week to think about it but maybe I should wait until January anyway, I don't need a huge bill right before Christmas!


MikeT    Posted 12-01-2004 at 08:19:12       [Reply]  [Send Email]
I took my pickup to a fixit place last night. They called this morning and said it would be $650 to put on a new water pump! B@astards!


Zenia    Posted 12-01-2004 at 08:53:37       [Reply]  [No Email]
Ouch! The water pump (they will probably use a rebuilt one) might cost $125.00, right? How many flipping hours does it take these guys??

I paid $750.00 last year for new water pump, timing belt, and 120K service on my Corolla. Still too much!


Letter to the Dealership.    Posted 11-30-2004 at 20:46:44       [Reply]  [No Email]
by Zenia. I got an email asking how satisfied I was with my Toyota servie... This is my reply:

Well....

I must say I am terribly disappointed that my 6 year old Tacoma was diagnosed as having main bearing wear out. I was told the repair is $3,100.00!!! This truck has been tenderly cared for. I bought it for my mother. She drove it only for one year. She died March 10, 2000. I would sell the truck but it has a tremendous sentimental value to me.

I am not going to enjoy pulling out and organizing all of my oil change records, but I will so I can show you I have had the oil changed every 3,000 to 5,000 miles, and the truck has not ever, ever been low on oil. The truck has only 56K on it. I just had the 50K service done, by an independent auto shop. It is the second Toyota I bought brand new from Toby Liu, and I plan to buy either a Prius or 2005 Highlander hybrid next. I have always had excellent experiences with my Toyota's until this truck. This truck is my fourth Toyota. I bought three of them brand new. My sister has two Toyotas. My mother owned Toyota's only, from 1976 until she died.

I spoke with Tom in your service department today. He said that it is likely your service department will give me a break on the repair costs, even though the truck is one year past warranty. The mileage is low. I need more than a "break" though to have your shop do the repair; the Toy Shop in Shingle Springs would charge about 1/2 of your estimate. I need to know before I agree to have it serviced, that you will honor meeting me half way. The prioce of the parts is about $280.00, so I cannot understand why the estimate was $3,100.00. I could have a new engine put in for less. Tom said that if the bearings show low oil damage, than any assistance from Toyota would be void. I know for a fact 100% that truck had not ever run low on oil, so I am not concerned about that.

I have an appointment to have the truck serviced December 8th, however, I may postpone it until after the holidays. But I need assurance that you will provide the excellent service you promote, and at the least meet me half way on this.

Thanks,



ron,ar    Posted 11-30-2004 at 16:24:53       [Reply]  [No Email]
I worked for a Ford dealership for a lot of years and we did a lot of what we called "goodwill" warrenty extensions. Some were done by the dealer himself and some involved Ford Motor Co reps. We kept a lot of customers like that. If I were you I would scrape up any and all reciepts or records for oil-changes/engine service work. Documentation helps. Even a signed statement from a local service station or even wal-mart reciepts for oil and filters bought. If he says they will work with you, thats good, but remember to make him hold up his end of it. Remind him of his word. Toyota has a good reputation and I think they will do right, but you have to be cautious. Good luck.


tacon1    Posted 11-30-2004 at 13:30:24       [Reply]  [No Email]
Found these reviews on the web...doesn't sound good for Toyota.

(1)

Reviewed by: Mongoose
Year: 2001
Model: Tundra Limited TRD 4x4
Price Paid: $30000 at Toyota of Bastrop

Summary:
I've had this truck for three years and have put 52,000 miles on it. The ride is good and smooth and the seats are comfortable. However, I am very disappointed in the quality of the truck, as well as Toyota's inconsiderent Customer Service Department. I have had several problems with this truck while under warranty. I have had it worked on at two different dealerships. My rack and pinion was replaced at one because the front end never was able to say in line. I had the complete TSB brake replacement at another dealership which took five solid weeks to perform....during which time my truck set in the weather the whole time. Both of these dealships tore up as much as they fixed on my truck. Toyota's customer service explained that, "all of our dealerships are intependantly owned and if you are unhappy you should CONSULT ADVICE OUTSIDE OF TOYOTA."

Strengths:
comfortable ride, nice styling, nice highback captain chairs

Weaknesses:
leaky battery, squeaky belt, cheap BF Goodrich RAGGED trails, faulty rack and pinion, terrible break problems, Oxygend sensor failures, thin chip prone paint, poor gas millage for a SMALL V8, Customer service dept that doesn't care about how many Toyotas you have owned and doesn't make an effort to keep you Toyota Brand Loyal.

(2)

Reviewed by: williajf
Year: 2002
Model: TOYOTA/ TUNDRA SR-5
Price Paid: $23500 at CHECKARD FLAG TOYOTA

Summary:
BUYER BEWARE!!! I had purchased this vehicle brand new, it has 43k miles on it now. It has been in the shop 7x for brake problems.(right side shimmys when braking) It started at 23k miles when it had 35k. They had put the 3d set of rotors on including their updated service advisory tsb, At that point I had filed arbitration paperwork with toyota. End result they failed to stand by there work. No vehicle replacement or extended warranty offer. There justification was it is normall to have the front of the vehicle shake under certain braking conditions. So I have contacted a lawyer to take action against Toyota , he said there wasnt enough money in it for him. I guess all I can do is contact the BBB and file more paper work. Take your Money and run of the lot.

Strengths:
not much

Weaknesses:
Brakes, tires had to be replaced ta 35k, some rattles when going over bumps.

Similar Products Used:
1995 t-100 should have kept that truck


Zenia    Posted 12-01-2004 at 08:55:06       [Reply]  [No Email]
Thanks! I have been finding the same sort of stuff, that Toyota's reputation is great for cars but not so for it's trucks.

I hope this does not cost me an arm & leg.


Manitoba    Posted 11-30-2004 at 12:34:08       [Reply]  [No Email]
Don't think for a minute that Toyota doesn't know whether your capable of buying more Toyotas. There concern is that you won't. Stick to your guns. Believe it or not, they are more worried about a 45+ year old buyer than a younger one. You have the power not only to never buy another one, as well as persuade about 100 more buyers that buying Toyota would be a bad mistake. Your Toy is barely broken in as compared to others.
I have bought Toys for years and have yet to have a bad one or be mistreated by a dealer. Sit down and have a heart to heart with the owner. Good Luck!


Zenia    Posted 11-30-2004 at 13:15:52       [Reply]  [No Email]
Thanks! I am 41... I think that I will talk to the fleet manager. I am sure he knows I can and will buy another Toy, and I will buy from him if they treat me right. If not, well, there are lots of other places to go!

Actually, though, I am not ready to buy another Toyota right now, the reason I buy new is so I know the car is treated right from the start, and I can keep the car until it isn't worth keeping. that should be at least 10 years and well over 150K for a Toyota. Not 6 years and 56K! I have been reading that Toyota trucks are not as good as the cars, though.


Manitoba    Posted 11-30-2004 at 13:22:40       [Reply]  [No Email]
150k is nothing for a Toy, I drive alot and have sold mine at around 450k. I also have heard of some going to a million. I think your situation would be an embaressment to Toyota.


Zenia    Posted 11-30-2004 at 11:18:11       [Reply]  [No Email]
Well actually, I take it back - never had problems with my Toyotas until this year! My Corolla wagon is 11 years old/ 141,000 miles, 35 of which were put on in the past 1.5 years by my nanny. Just routine maint. until starting last summer, since then I have replaced front & rear brakes, water pump, timing belt, oil switch, radiator, battery, tires. The clutch is next. I think it did not like the switch to a new driver, I never had trouble til I turned it over to the nanny. On the truck, I replaced brakes, battery, tires. Oy. I am paying as much in repairs as it would be to have a new car note!


Zenia    Posted 11-30-2004 at 13:28:39       [Reply]  [No Email]
Oops that should have read 35K put on by the nanny, actually two consectutive nannies, who each had two accidents in that car... at fault once each, not at fault once each.

I fully understand why people do not let other people drive their cars. The only other accident that car had was when my brother in law forgot his bikes were stored on the roof rack & he drove the car into the garage. But I am a softy, I still lend my truck and car, even to my other brother in law who never refills the gas (a peeve of mine, lol!)


Hmmm    Posted 11-30-2004 at 11:37:41       [Reply]  [No Email]
You are right to question the independence of a Toyota rep. I can think of only two reasons why the Toyota rep would have any interest whatsoever in "certifying" your noise has nothing to do low oil/abuse:

1) Retain you as a Toyota customer
2) Keep you from raising a stink with anyone who'll listen. Word-of-mouth is a strong way to ruin the reputation of a dealer.

I can think of only two reasons why the Toyota dealer wants to send an "independent" rep to inspect your Tacoma:

1) Toyota is aware of a defect that has not yet become public knowledge
2) Try to make you feel better and possibly retain you as a Toyota customer

Common thread >>>> Toyota wants to keep you as a customer.

If this is true, make sure they are aware that you are perfectly willing to NEVER buy another Toyota EVER AGAIN unless they correct the problem with your Tacoma. Of course, any repair should be done at no cost to you. Make sure they get it >>>> This is the only way you'll be satisfied. The warranty being a year out of date is a negotiable "thing" with the dealer. If they stand by their products, they will repair your Tacoma.

There is nothing wrong with using the your desire to purchase additional Toyotas as a "hostage" until they make the Tacoma right. That is simply good bargaining. I would bet that the dealer will have some influence on the "independent" rep if you make your bargaining position clear.

FYI - Labor will likely be the most expensive part of the repair. They probably aren't doing you a big service by agreeing to eat only the cost of the parts.

- Peanut


Zenia    Posted 11-30-2004 at 13:20:28       [Reply]  [No Email]

Thanks Peanut- see my response to Manitoba. I think I will push this, which for me is very uncomforatble because I am not in the slightest way a pushy person and I do not like bargaining at all. On the plus side, I hate bargaining so much that I tend to set my sights and can very very easily walk away without any argument if my needs are not met. Plenty fish in the sea.

What I am afraid of is the labor costs - the dealer charges $90.00 hour! I know the parts can be had for about $250.00, from checking on-line. Also once they have the oil pan off and the shaft apart by then I might as well follow through. Hmmm I better set limits before they start.


Ron,ar    Posted 11-30-2004 at 16:28:35       [Reply]  [No Email]
You are absolutely right in setting limits. Let them know up-front what you are willing to spend on diagnosis time.


UncleTom    Posted 11-30-2004 at 16:15:19       [Reply]  [No Email]
I am interested in the outcome of this, and what they found wrong. Please keep us udated. Thanks. UncleTom


Clod    Posted 11-30-2004 at 18:08:19       [Reply]  [No Email]
The lady says >>The repair is $3,100.00.<<<<< Sure,They can afford to work with you on that. I used to completely overhaul the Chevy V8 in 74-76 for 120 bucks.The parts cost 130 bucks..But because it was cheap.The folks thought it was not top notch work.They wanted a better price. Or credit. One friend got rich as a mechanic.He said if you do not overcharge the customer thinks you do not know your work.Even if three years later they are driving the same engine.


toolman    Posted 11-30-2004 at 18:17:47       [Reply]  [No Email]
aren,t they just doing the bottom end , if so i think they are charging her way too much you could buy a new(rebuilt) motor and have it installed for that money, what she is doing is paying the dealership a whole lot of labour costs,when that costs could be going into a new motor for her, not the dealerships pocket for labour.


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