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Peanut or any computer expert
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~Lenore    Posted 12-14-2004 at 20:25:08       [Reply]  [No Email]
or anyone else who may be able to give me some advice.
I have a simple dial up connection and my ISP is Accademicplanet .com.
I pay a year in advance to them. I paid in august and in October I found they had blocked access to me. When I asked why, I was told there was a virus on my computer and it was sending itself to other subscribers. Well I had run several virus scans and never had a virus detected.

So I went and got Norton 2005 and installed it. It found no virus. So I called ISP again and reported findings. So they started my service up again. About a week later they blocked me again for the same reason. I kept telling them I did not have a virus and my computer did not behave like it had one. The tech guy asked me if I had a computer in Houston, or was someone using my name and password there. I told them NO!

They told me the virus was coming from a # in Houston. It was not a phone number I knew. I looked it up on line and found the name C.A. Ceo, on Kitritch St, Houston, Tx. So we set up a new password for me and I told no one. Well a few weeks later I am blocked again. "You have a virus"

"No I dont!! What is number where this computer is ?"
Turns out it is the same phone number. So i do not have a virus but this jerk in Houston does!! So how can this be? How can someone do this?

Today we changed the Name and password; we had only changed the password before. Now I wait and see if this thief can access my information again.

Do you have any idea how this can happen and what I should do about it?

Thanks, this just makes me so frustrated, it is driving me nuts!!

~Lenore who's never been banned anywhere;
I feel so insignificant.

Linda/Utah    Posted 12-16-2004 at 08:27:12       [Reply]  [No Email]
I had this problem a few years ago. It turned out the virus that was supposedly being sent from my computer was a common one that sent emails that appeared to be sent from other computers. My ISP locked me out and their staff was belligerent and insistent that I was the culprit. I knew my computer was clean. I, too, was receiving emails that had virus attachments, but my software was catching them. Finally I saw that some of the emails were being sent with a local friend's grown son's name in them. I talked to her and she asked me to look at her computer and see if I could find a virus in it. I did find that virus. We did some additional sleuthling and it turned out it was her son's father in law's computer that had the initial virus infection. The son's computer was infected, and his had infected the mother's computer. None of us knew the emails were being sent, as the virus picked up email addresses from any infected user's computer and sent the virus laden emails out without the owner being aware of them. This particular virus infected computers using Outlook or Outlook Express.

If you are still using either of those email programs, you might consider changing to Thunderbird.

I would also suggest you use a couple more spyware checkers besides adaware. Maybe try spybot and spyware blaster. What one program doesn't find, the others may.

Don't automatically quarantine items picked up by any of the programs, though. They can sometimes identify files used by Windows as spyware, and sometimes those files are needed. Do some research before removing any files, unless it's the obvious advertiser's cookies.

Be sure you set your anti virus software to automatically update its virus files on a daily basis. Symantec will usually send out new anti virus files once or twice a week, or less, but when a particularly nasty new virus comes out, the anti virus files will be made available more often. I just have my Norton 2005 check for updates daily.

I changed ISP's, as my previous one should have known the virus was going around and how it worked, and they should have had a different attitude when I talked with them. Before signing up with another ISP, I had a talk with them to make sure their staff was computer savvy enough that they wouldn't automatically lock accounts when viruses spoofed email address.

Gerrit    Posted 12-15-2004 at 14:55:52       [Reply]  [No Email]
Sounds like a case of 'identity theft' to me.

The most important things to do are already explained by Salmoneye.
Important is the order of doing things.

1. Clean you comp with adaware or spybot.( always update the program and get the newest definitions file! )
2. Get yourself a firewall. If you're running Windows XP, the internal firewall is just great, for older Win versions one of the firewalls recommended by Salmoneye will be just fine.
3. Get yourself a good virusscanner installed ( Norton, McAffee ) update it and do a full system scan.
4. When this is all done and working fine, talk to your ISP, get a new username and password.

That should do the trick and keep you safe from hacker attacks, virusses and all kind of spyware.

Salmoneye    Posted 12-15-2004 at 03:17:50       [Reply]  [No Email]
Are you running a firewall?

Tiny Personal Firewall (TPF)

Tiny only has a 30 day trial period...


ZA is one of the best and is free for home use...Download it, install and when it asks you click 'Personal Home Use' or the equivalent...

This will only allow the programs YOU want to let out of (or into) your box...

Also get and run AdAware SE...It is free and will search and delete any spyware/adware...

Hawk    Posted 12-15-2004 at 05:26:55       [Reply]  [No Email]
i used zone alarm and liked it, now i am useing mcafee anti virus/firewall. norton was not a good experiance for me. below is a link to the free zone alarm download via major geeks, you can also click on any subject on the left to research your pc needs. good luck, Hawk

dig    Posted 12-14-2004 at 21:23:11       [Reply]  [No Email]
Sounds like some sleaze put a keystroke logger via either IM or IE on your computer and got your userid and password. A keystroke logger is just what it sounds like; it makes a nice little file of every key you press when using the keyboard. It then sends this file to whatever put it there in the first place. Read the file and there are your userids and passwords.

Run AdAware and Spybot at least weekly. Get rid of Internet Explorer and use Firefox or Mozilla or Opera. Turn off every Instant Message program you can find on your computer.

~Lenore    Posted 12-14-2004 at 22:09:24       [Reply]  [No Email]
I have been using Mozilla firefox for a few weeks now. I do run ad aware and quarantine all the things it finds. I am not sure if that works. I only use Yahoo messenger and I only talk to Clod and my daughter and a couple of other personal friends, no strangers. I do have MSN messenger on here but never use it anymore, I guess I could get rid of it. I still have IE but dont use it.
I dont have spybot.
I am so frustrated by this invaision....

How do I "turn off" every IM program? I am computer illiterate, a simple girl, and I need simple directions ane instructions.

SusieQ    Posted 12-15-2004 at 02:17:28       [Reply]  [No Email]
Good idea changing name and password! Spybot is just great....cause there are those hackers out there that will do anything.....and that is why so many companies, medical facilities, etc are cracking down on their employees using the work computer at work for surfing the web.

Said employees are allowing a hacker the advantage to access the computer, some with social security numbers, credit card numbers, just to name a few. With new PRIVACY LAWS enacted by government.....everyone has to protect their computers, good firewalls, strict work rules with office equipment. These are grounds for being fired now!!!!!!!!

Doc    Posted 12-14-2004 at 23:14:17       [Reply]  [No Email]
If your IM's are running there will be an icon in the lower right hand corner of your bottom toolbar. Just right click on it and close it. If it's not showing down there it isn't running unless you have some obscure messenger. This applies to MSN, Yahoo, and the indepentant AOL Messenger.

I believe this to be correct, if I'm wrong I'm sure someone else will correct me.

Doc    Posted 12-14-2004 at 20:35:00       [Reply]  [No Email]
Had same problem when I recieve IM from stranger and went ahead and received it. Guess they can get password from something as simple as that. Quit accepting IM's from anyone I don't know and haven't had that problem since.

TB    Posted 12-14-2004 at 20:42:34       [Reply]  [No Email]
Do you run a spyware detector on your system? Like Ad-aware?

TB    Posted 12-14-2004 at 20:43:43       [Reply]  [No Email]
oops ment that for Lenore. ok whats IM?

Doc    Posted 12-14-2004 at 20:50:18       [Reply]  [No Email]
IM is Instant Message. AOL, Yahoo, Microsoft and others have instant messengers you can use. Kind of like a walkie talkie in print.

Clod    Posted 12-15-2004 at 05:11:24       [Reply]  [No Email]
She is afraid to modify with her pc setup.By the time she installed mozilla and zone alarm the bug was already there.she pre paid those shysters at academic planet so will not tell them to refund her money to get an ip server like i use which does not kick me off. Also I offer her free Xandros 2 disk to double load the hard drive and use when windows crashes from the various defects it has built in.You have to take control of your pc.

Betty    Posted 12-15-2004 at 06:38:18       [Reply]  [Send Email]
had the same problem. been running spybot, adaware and Mcafee. but before I did that, changed email. password and ISP. don't seem to have any problems now. I guess should change password often too, HUH? Printed out all your replys so that can get my pc expert to look at it. 76/f/ and lovin the pc. pc expert is dght/in/law. Only pay ISP by month, in case have to change again 9.95/mth

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