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Country Discussion Topics
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Minor moral dilemma
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Pitch    Posted 12-22-2004 at 10:36:51       [Reply]  [No Email]
I needed 4 studded snow tires on my car so last week I called around and got prices. I settled on a regional chain store that I have done business with in the past. I explained to the guy on the phone that I had 4 junkyard rims with tires that needed to be diposed of with the studded snows mounted on the steel rims and the alloys put in the trunk of the car. He quoted a figure that I thought was fair so we arranged a time and date. I had to work that day so the missus took care of the transaction. When she got home the bill was almost $100.00 dollars more than the quote. I called and it seems that the quote didn't include the mandatory state diposal fee or the road hazard life time maintentance that my wife supposedly agreed to. The guy was not rude but just short inflexible that he had done any wrong. I e-mailed the HDQTRs and explained the situation more to express my displeasure than anything else. Today in the mail I got an apology letter and an in store credit for $100.00 I mean I do feel that I really got screwed but my wife did sign the bill and paid it and it seems to be more a lack of communication than anything else. Anyway I feel a bit guilty about using this credit should I or shouldn't I?

hay    Posted 12-22-2004 at 12:55:05       [Reply]  [No Email]
i think that "tire disposal fee" is one of the biggest consumer ripoffs ever. another one is the battery disposal fee. heck, if anything, the store should pay a credit for taking our old tire/batteries because they are going to make money from them anyway. i do remember a time when that was done. the state/local govnment has found a way for easy "pocket money". what a ripoff! at least you got satisfaction on your deal and good for you.

Alias    Posted 12-22-2004 at 11:29:52       [Reply]  [No Email]
Now, Pitch it just goes to show that there is a Santa Claus.

If that store didn't want to keep you as a customer, they would have offered all kinds of reasons why they shouldn't make a refund. But, they know if you're unhappy you will tell your friends. And when it gets around that the store treated you badly, folk'll stop going there. So, by giving you a store card they are only giving you their cost, less profit. So, in essence they are refunding about 60 percent.

Hey take the money and think no more on the subject. ........gfp

Salmoneye    Posted 12-22-2004 at 12:36:06       [Reply]  [No Email]
Gotta agree with George...He is a smart guy...

PS.....I am not ignoring you George, just trying to think...I'll get back to 'the issue' soon...

Zenia    Posted 12-22-2004 at 11:17:19       [Reply]  [No Email]
Your wife signed the bill and paid for it because she is an honest person. You are an honest person, too. Perhaps the guy at the shop made an honest mistake. However, he is the one who made the mistake, he ought to have told you there was another $100.00 in "mandatory" fees. It was his mistake, and not a small one.

Kudos to the company for also being honest, and holding to a higher standard by making things right. If it were me, I'd send them back a thank you note, and feel good about using the store credit. After all - what is that store credit going to get you? If you buy tires at that store using the credit, which is your money anyway, probaly will be more like a discount. Because $100.00 won't buy you a lot. If the HQ was REALLY generous, they'd have refunded your money in a check, not a store credit. As it is, they also win by having you locked in as a repeat customer.

You have zero to feel guilty about in my view. It's refreshing to come across someone with your moral standards.

Greg    Posted 12-22-2004 at 11:14:58       [Reply]  [No Email]
You did nothing wrong.

But, I don't like the idea of "in store credit." The refund should have been cash money. Just as you gave them.

Steve/TN    Posted 12-22-2004 at 10:50:51       [Reply]  [No Email]
Spend it or send me. For real, you didn't ask for it. They want to keep you as their customer and you were dissatisfied and now you are satisfied. Everyone is happy.

JoeK    Posted 12-22-2004 at 10:58:09       [Reply]  [No Email]
You squeaked..You got oiled,cost them nothing in the corporate sense,they'll write it off as cost of doin business....enjoy the $$

Ennis    Posted 12-22-2004 at 14:59:21       [Reply]  [No Email]
I think the extra also included a road hazard guarantee that wasn't quoted the first time.

It never is, so you actually got something for nothing, also your anger should be directed at the Government for the disposal fee because that is who makes it mandatory. The store has no control over that.

Your wife sounds very smart to get the road hazard warranties as the tires are obviously gonna be used in rough weather.

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